Job - FIELD SERVICE ENGINEER - CAT MACHINES
FIELD SERVICE ENGINEER - CAT MACHINES
Mechanical, Electrical & Hydraulic Systems, Middle East, Saudi Arabia

An exciting opportunity to deliver industry-leading service support and outstanding value to our customers in the field, taking pride in making our customers more profitable and providing safe, innovative, eco-focused and cost-effective solutions in an efficient, timely and courteous manner. This position has been suspended until further notice.

Position Published
23 Apr 2019
Position Updated
26 Aug 2019
Applications Suspended
56 Applications
Talent Search
Completed
Shortlist Completed
0 Shortlisted
Interviews Pending
0 Interviewed
Job Offer Pending
70% Complete
70%
23 Apr
23383
Applications Suspended
Search Completed
Shortlist Completed
Interviews Pending
Job Offer Pending
56 Applications
0 Candidates Shortlisted
0 Candidates Interviewed
70% Complete
Job Specification
Reporting Structure
Reporting To
Field Service Manager / Branch Manager
Supervision Of
Field Service Technicians
Interacts With
Field Service Manager/ Workshop Manager/ Workshop Supervisors/ Field Service Supervisors/Other Field Service Incumbents/ EM Team/ SOS Lab Customer site personnel
Job Description
Carry out any jobs deemed necessary by the Field Service Supervisor, including preparation of Failure Analysis Report and if required rendering support to other Field Service Technicians
Collate and review predictive tools (Job History, SOS, Vision Link, ET Data logger etc.) to gain a holistic review of the equipment prior to inspection.
Undertake a local site risk assessment prior to commencing service work, preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Zahid Supervisor so that all work is carried out in accordance with health and safety requirements.
Prepare a comprehensive technical report based on the technical analysis and various inputs from other predictive tools.
Based on the technical findings, formulate a draft document for review with the Field Service Supervisor including; preliminary findings, estimated repair costs list of possible parts and options required to address the identified issues.
Handover machines to customers and familiarize customers with safe machine operation in accordance with OEM and Company procedures.
Be willing to be trained and updated with skills deemed necessary to enhance job skill requirements.
Keep current with equipment technology advancements, and complete assigned DPC modules as instructed.
Providing a high standard of customer care with solutions in a proactive manner (using EM Solutions tools and touch points)
Maintain high levels of personal appearance, ensuring vehicle, tools, uniform and personal protective equipment are used correctly.
Implement or provide holistic solutions to customers (eg: CSA, Extended warranty, training, maintenance)
Candidate Specification
Experience
6 years
Education Level
Degree
Qualifications
Mechanical Engineering/ Electro Mechanical/ Cat Machine Product Certification
Software
Ms Office / Trade Related
Equipment
GCI (General Construction and Infrastructure)
Knowledge Of
CAT Machinery
Skills To
Service and Repair CAT Machine Products
Ability To
Work in a Multi Cultural Organisation
Personality
Hardworking/ Loyal/ Team Player
Other
Applicants Must Have Valid Passports
Organisation
Industry
Mechanical, Electrical & Hydraulic Systems
Culture
Professional
Gender Profile
Mixed
Age Profile
Between 30 and 40 years of age
Terms And Conditions
Employment
Permanent
Location
Middle East, Saudi Arabia
Remuneration
Negotiable
This job is closed from applications.
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